Privacy Policy

Sorder

Last Updated: October 6, 2025

Sorder ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Sorder Gmail plugin (the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Gmail Data Access

Our Service requires access to your Gmail account to function properly. We access your Gmail data through official Google Gmail APIs after you authorize our application. Important information regarding this access:

• We do NOT store your email content or messages on our servers or databases
• We do NOT train AI models on your email data
• Email content is processed in real-time to generate labels and draft responses, then immediately discarded
• We partner with Google Cloud to monitor incoming emails

1.2 Information We Store

We store the following information to provide our Service:

• OAuth authentication tokens to maintain your authorized connection to Gmail
• Your email address associated with your Gmail account
• Email draft preferences (greeting style, sign-off, body instructions)
• Label preferences and configurations for automated email labeling
• Integration settings (monitoring status, Gmail synchronization settings, etc.)
• Communication data when you contact us for support or other inquiries

1.3 Information Automatically Collected

When you access or use our Service, we may automatically collect certain information, including:

• Usage data (features used, actions taken, frequency of use)
• Device information (browser type, IP address, operating system)
• Log data (access times, pages viewed, error logs)
• Performance data (load times, response times, crashes)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends to enhance user experience
• Detect, prevent, and address technical issues
• Protect the security and integrity of our Service

3. Data Retention

Our data retention practices are as follows:

• Email Content: We do NOT store email content at any time. Email messages are processed in real-time and immediately discarded.
• Account Deletion: When you delete your account or revoke access, we immediately delete your OAuth tokens and access credentials.
• User Preferences and Settings: Other user data (email preferences, label configurations) is retained for 30 days after account deletion in case you decide to reinstate your account. After 30 days, this data is permanently deleted.

4. Data Security

We implement appropriate technical and organizational measures to protect the data we process. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Your account information is protected by a password. You are responsible for maintaining the confidentiality of your password and for restricting access to your devices.

5. Third-Party Services

Our Service integrates with the following third-party services to function properly:

• Google Gmail API: Used to read incoming emails, create labels, and generate draft responses in your Gmail account.
• Google Cloud Used to receive real-time notifications of incoming emails to your Gmail account.
• OpenAI: Used to analyze email content and generate automated labels and draft responses. Your email content is sent to OpenAI for processing but is not stored by us or used to train AI models.

IMPORTANT: We do NOT transfer or disclose your information to third parties for purposes other than the ones provided.

This Privacy Policy does not apply to the practices of these third-party services. We encourage you to review their respective privacy policies to understand how they handle your data.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Service. These technologies help us better understand user behavior, tell us which parts of our Service people have visited, and facilitate and measure the effectiveness of our Service. You can control cookies through your browser settings and other tools.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information
• Withdrawal of consent

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Beta Service and Pricing

Sorder is currently offered as a free service while in beta. We may introduce pricing or subscription plans in the future, and users will be notified in advance of any such changes.

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By accessing or using our Service, you consent to the transfer of your information to countries that may have different data protection rules than your country. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: ryan@sorder.co
• Website: www.sorder.co

We will respond to your request within a reasonable timeframe.